SUPPORT 

Contact: info@capaboutique.com

ORDER

How secure is my personal information?

CĀPA Boutique adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING

Do you ship internationally?

No, U.S. only at this time.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

How long does shipping take?

Our average shipping time is 2-4 business days depending on your location.

Do you offer customer pick-up?

Yes, locals can pick-up orders by selecting “Pickup” at checkout. When your order is ready for pickup you will receive an email. After the email is received, you can text with Taylor (724 - 714 - 4599) to set an appointment for our pickup location. (1000 Meredith Dr, Apt 1001, Pittsburgh, PA 15205)

DELIVERY

How do I track my order?

We will send you the tracking number that you can use on the link provided in our footer menu, under “Tracking Info”.

Are all my items shipped together?

Typically, yes. However depending on your order, it’s possible your items may come with different packages.

RETURNS

What is your return policy?

We accept returns within 2 weeks of delivery for store credit only. Items must be unworn, with tags attached, and in the same condition as when shipped. To start a return, simply fill out the Goods Return Form on the back of the packing slip in your order and mail the return items back to the address provided on that form. Items returned without a return shipping label or outside the 14-day period, will be rejected at the customers expense.

What do I do if I receive a defective product?

If your product is received defective, please let us know within 14 days of receiving the item. Once your case is reviewed & agreed upon, we’ll send you a replacement item or refund if a replacement is unavailable.